Everything about the mechanics and design of this app are designed to take your money in the simplest way possible with little strings attached. The quality of the doctors help and advice can be good but they often waste the follow up questions you pay for by asking stupid questions and even if you are excessively and overly thorough and descriptive, ask "are there any other specific symptoms." and after you reply with an immediate "no," they dont respond for another 5-6 hours. For those turning to this app when scared and ill, the quality of the advice can be good if youre prepared to wait many many many hours between responses. Also customer service responds within two days so no help there. If you do decide to use this, get the unlimited and cancel it after asking different doctors until you get a relevant or well formulate response. Dont expect any sense of urgency or care.